My order has been processing for a while, why is that?

We aim to process all orders ASAP, however, if your order has been processing for more than 12 hours it may be due to us requiring further information in order to proceed. If this is the case we would have either sent an email, so please check your inbox and spam folder, or a text message to the number on your account. If you haven’t received either, please contact us via the app or by emailing

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